FAQs

Order & Delivery

You will receive a confirmation email from us when we have shipped your order. In this e-mail you will find the track & trace number of your package. With the corresponding link and via www.postnl.nl you can track your order.

Tip: Download the postNL App, then you will automatically receive a notification from postNL.

Orders placed before 16:00 will be shipped the same day if the item is on stock. The delivery time is also indicated when you order the product.

We can only change your address if we have not yet shipped your order. Please send us an e-mail to webshop@fawzclothing.com with the correct address details as soon as possible, so we can hopefully change it for you in time.

 

Sometimes you may not have received the order. This can have several causes, in order to sort this out for you we would like to ask you to send an e-mail to webshop@fawzclothing.com.

We always send the order confirmation to the email address registered with us. If you have entered a wrong email address and you still want to receive your order confirmation, please send an email to webshop@fawzclothing.com. We can change the email address for you and resend the order confirmation.

 

This is unfortunately not possible, if you have placed an order at www.fawzclothing.com your order is final, you can then no longer cancel the order. Of course you can return the order when you receive your order.

Please note: Your return shipment must also meet all return conditions in this case. Returning your order is at your own expense.

 

Of course! When you place your order and you are in our check-out, you uncheck ‘use invoice address for shipping’ and a field will automatically appear in which you can enter the other address.

It’s important to know: Unfortunately, we do not deliver to a postal address or P.O. Box number.

 

Please note: Your return shipment must also meet all return conditions in this case. Returning your order is at your own expense.

Unfortunately, it can sometimes take longer for your package to be delivered due to the hustle and bustle at PostNL. We always do our best to send it to you as soon as possible.

In the e-mail you received from us, you will find the track and trace code with which you can track your package.

 

 

It’s important to know: Unfortunately, we do not deliver to a postal address or P.O. Box number.

Please note: Your return shipment must also meet all return conditions in this case. Returning your order is at your own expense.

At the top of the website we have a search bar. Enter the name of the article you are looking for here. This way you can quickly find the article you are looking for.

 

It’s important to know: Unfortunately, we do not deliver to a postal address or P.O. Box number.

Please note: Your return shipment must also meet all return conditions in this case. Returning your order is at your own expense.

your spambox, there is a chance that you have entered the wrong e-mail adress. Send an e-mail to webshop@fawzclothing.com.

Unfortunately, it can sometimes take longer for your package to be delivered due to the hustle and bustle at PostNL. We always do our best to send it to you as soon as possible.

In the e-mail you received from us, you will find the track and trace code with which you can track your package.

 

You can find al the shipping costs information at Delivery & Returns.

When you receive a track & trace code from us it can take up to 24 hours before the tracking details are visible. From that moment on you can also track your package. Another possibility is that there is a technical malfunction which causes you to get an error message. It often helps to copy and paste your track and trace code into PostNL. If this does not answer your question, I would like to ask you to send an e-mail to webshop@fawzclothing.com

 

As soon as your order is completed with us you will receive a track and trace code by e-mail. Here you will find your track & trace code.

Unfortunately, it can sometimes happen that you receive the wrong size, article, or color. Our sincere apologies for this!

When this has happened, I would like to ask you to contact us as soon as possible via webshop@fawzclothing.com. The customer service will help you as soon as possible!

Pays, Returns & Service

At FAWZ we find it important that you can pay in various ways so you have the following options:

  • IDEAL
  • VISA
  • MASTERCARD
  • PAYPAL

As soon as you have placed an order with us you will receive an email from us to the email address you registered with. At this e-mail address you will receive your invoice/order confirmation.

You can redeem your discount code in your shopping cart. You have to fill in your code at ‘discount code’ and then click on the check mark.

 

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In general we receive the payment very quickly, it does not matter which payment method you have chosen.

 

Returns must be made within 14 days of receipt.
All products must be unworn and in good condition
Watch out for makeup, stains, damages and/or strong smells
The product tag can’t be taken off
All returns are properly checked
The return form must be fill in completed
If the return does not meet all requirements, it will be returned

The return costs are for your own costs
Returns will be processed within 10 working days

As soon as we have processed your return it takes an average of 3 to 5 working days before the administrative processing is visible. This depends on which payment method you have chosen.

Our address is FAWZ CLOTHING BV, 71-75 Shelton Street, Convent Garden, London, UK

We advise you to always send us your return package with a track and trace code. If the parcel is lost, for example, an investigation can be started at the delivery service.

Attention: If you return your return shipment to an address other than that described above, then unfortunately we will not be able to process it!

 

The return costs are for your own costs.

As soon as you have decided to return your order to us, your order must match with our terms and conditions of return. You can send us an email at webshop@fawzclothing.com to let us know you want to return your item. After that we will send you a return form that must be filled and send back to us. You may then address the package to us.

FAWZ CLOTHING
71-75 Shelton Street
Convent Garden, London

Please note: The costs for returning are for your own account!

 

The return costs are for your own costs.

No, all items that do not meet our general return conditions see (‘what conditions must my return meet’) we can not handle. When we find that the item does not meet the return conditions we will return it as soon as possible. The costs for this are for your own account.

Note: Jewelry and all other accessories cannot be exchanged or returned.

 

Of course it is! You received a return form with your order. When you fill in this form completely and return the order to us, we can arrange this for you. We will send the new item to you, when we’ve received and proccesed your return. We will take care of the shipping cost

 

If you have any questions, you can contact us by sending us an email at webshop@fawzclothing.com. We will answer incoming emails as soon as possible.

Note: Please send the question you have to the correct e-mail address.

 

Most of our items have a regular fit, sometimes there is an exception. If the article has an exceptional fit, we will mention this in the product description of the article.

 

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